Written By
Sara McGuyer
January 30, 2014
Posted In

Process Mapping

January 30, 2014

After spending the first few days talking vision and values, we got a little more tactical, mapping out many of our processes. We started with one macro view of our client experience from sales to discovery, to various engagement paths.

Afterwards, we broke into smaller groupd to dig deeper on four areas of our process: Sales and Account Management, Discovery, QA & Launch, Support and Reporting.